Every enquiry answered
Nights, weekends, and public holidays — the line never goes cold.
an AI company for vets — not a vet clinic
Your clinic’s AI front office
DrVet IO AI is an AI solutions provider built exclusively for veterinary clinics. We don’t treat animals — we build the AI that runs your front office, so your vets can. Two systems, one partner: an AI Front Desk that answers, books, and reminds — and an AI Sales system that follows up, recalls, and protects your reputation. Around the clock, without adding headcount.
Book a demo
sound familiar?
Where clinics lose pet owners
Missed calls. Unanswered WhatsApp messages. Enquiries that never get followed up. Overdue pets quietly switching to another clinic. Every unanswered call is a pet owner lost to your competitor — and after hours, every call goes unanswered. You’re paying for ads that send leads to a phone nobody picks up.
from first hello to loyal regular
The pet owner journey
Every step handled — before your team even picks up a phone.
- 01
Discovers you
An ad, a Google search, a friend’s recommendation — interest is at its peak.
- 02
Reaches out
WhatsApp, a phone call, or your website. At any hour, on any day.
- 03
DrVet IO answers
In seconds, in their own language — English, Bahasa Melayu, 中文 and 100+ more.
- 04
Booked & confirmed
Straight into your clinic calendar, with reminders scheduled automatically.
- 05
Visits & reviews
A smooth visit, then a gentle prompt for a Google review.
- 06
Comes back
A next-visit recall fires automatically — and the loop starts again.
…and the loop repeats — automatically.
system one — the AI front desk
Answers. Books. Reminds.
DrVet IO’s AI Front Desk handles every pet-owner touchpoint, 24/7 — WhatsApp, phone, your website, and social media — replying in seconds, in the owner’s own language. It books appointments straight into your clinic calendar, sends automated confirmations and reminders, and cuts no-shows — zero extra headcount, no app for your clients to install.
See it on your enquiries
system two — the AI sales system
Follows up. Recalls. Gets you reviewed.
DrVet IO’s AI Sales system captures leads from every platform, qualifies them, and nurtures the ones who enquired but never booked — keeping the conversation warm until they visit. It recalls owners when their pet’s next visit is due, reactivates lapsed clients with multi-touch sequences, and prompts happy owners for Google reviews. Runs standalone out of the box — and when you need more, we build custom services and API integrations to order.
not just a regular chatbot
A complete front office
Most “AI chatbots” answer questions. DrVet IO runs the desk.
A regular chatbot
- Where it worksA widget on your website only
- What it knowsA static FAQ script
- What it doesChats — then stops
- After the chatForgets every visitor
- MultilingualUsually one, sometimes two
- SafetyGuesses at everything
DrVet IO Front Office
- Where it worksWhatsApp, phone, web & social
- What it knowsYour services, hours & workflow
- What it doesBooks straight into your calendar
- After the chatFollows up until they book
- Multilingual100+ — English · Bahasa Melayu · 中文 · தமிழ் · العربية · Español · Deutsch · 日本語 & more
- SafetyMedical questions go to your vets
what this means for your clinic
The outcome you desire
You won’t be buying a tool. You’ll be buying back the enquiries you already paid for.
A fuller calendar
Bookings happen the moment interest peaks, not the next morning.
Fewer no-shows
Automated confirmations and one-tap rescheduling keep slots filled.
Clients who return
Recalls bring overdue pets back before they drift to another clinic.
A compounding reputation
A steady stream of reviews builds the clinic owners find first.
No extra headcount
Front-office capacity that scales — without hiring or training.
experience now
Watch DrVet IO work
A real after-hours booking — in the owner’s own language.
Talk to the real DrVet IO
This isn’t a recording. It’s the live assistant on this page — ask it anything a pet owner would, and watch it answer, book, and follow up.
- Answers in seconds, 24/7
- Speaks 100+ languages — English, Bahasa Melayu & 中文 included
- Books straight into your calendar
This is the real DrVet IO — live on this page. Ask it anything a pet owner would: it answers in seconds, books the appointment, and follows up on its own.
our solutions
Three systems. One front office.
Each runs standalone out of the box — combine them and the clinic runs itself.
AI Front Desk
- Answers every call, WhatsApp, web & social enquiry — 24/7
- Replies in seconds, in the owner’s language
- Books appointments straight into your clinic calendar
- Automated confirmations & reminders cut no-shows
AI Sales & Reactivation
- Captures and qualifies leads from every platform
- Nurtures enquirers who haven’t booked yet
- Recalls owners when the next visit is due
- Reactivates lapsed clients with multi-touch sequences
Reputation Management
- Prompts happy owners for Google reviews after each visit
- Alerts your team when new reviews land
- Drafts on-brand responses for your approval
- Builds the rating new pet owners find first
our packages
Pick your front office
Start with the desk that never sleeps — or run the complete growth platform from day one.
Basic
The essentials, answered around the clock.
- AI Receptionist (24/7 call & chat handling)
- Appointment booking & rescheduling
- FAQ & prescription inquiry handling
- Emergency escalation routing
- Monthly performance dashboard
- Onboarding & setup support
Essentials
The front desk that never sleeps.
- Everything in Basic
- Sales Automation & lead follow-up
- Instant new-patient outreach sequences
- No-show re-engagement campaigns
- Client Retention & recall campaigns
- Wellness & vaccine reminder automation
- Post-visit surveys & loyalty triggers
- Dedicated success manager
custom services
Built around your clinic
No integrations are required to start — DrVet IO runs standalone from day one. When you want more, we build it.
Custom API integrations
Connect DrVet IO to your practice management system, payments, or lab — built to order, when you’re ready.
Bespoke workflows
Boarding bookings, grooming slots, house calls — automation shaped around how your clinic actually runs.
Voice & tone tuning
Scripts refined to your clinic’s personality, across English, Bahasa Melayu, and 中文.
Onboarding & training
White-glove setup, team training, and a dedicated channel for support.
Have something specific in mind? Tell us in the demo request — if a clinic needs it, we can build it.
local by design
Speaks your clients’ languages
Generic automation tools answer like a manual. DrVet IO answers like your best receptionist — fluent in how pet owners here actually talk: English, Bahasa Melayu, and Mandarin, switched naturally mid-conversation — with over 100 languages supported in total. Trained on veterinary treatments, workflows, and pet-owner language — not generic scripts.
grow while you sleep
Your next client calls at 11 PM
After-hours enquiries are where clinics grow fastest — and lose the most. DrVet IO answers every late-night call and message, books the appointment for the morning, and leaves a full summary for your team. And the clinical line is engineered in: DrVet IO never diagnoses, never triages, never advises. Anything medical goes straight to your vets.
before you ask
Frequently asked questions
The things clinic owners want to know before they switch their front desk on.
How long does setup take?
Most clinics are live within 7 to 14 days. We load your services, hours, pricing rules and booking calendar, test the conversations with your team, then switch it on. You keep approving until it sounds like your clinic.
Will it give medical advice to my clients?
No. The clinical line is built in, not bolted on. DrVet IO never diagnoses, triages or advises. Anything medical is handed straight to your vets, with the full conversation attached so nothing is repeated.
Which languages does it actually handle?
Over 100. English, Bahasa Melayu, Mandarin and Tamil are tuned for how pet owners here really write — including mixed sentences and shorthand — and it switches language mid-conversation without being asked.
Does it work on WhatsApp, or only my website?
Both, plus phone calls, Facebook and Instagram messages. Every channel feeds one inbox and one calendar, so your team never has to check four places to find out what a client already said.
What happens to bookings made after hours?
They go straight into your clinic calendar, with confirmation and reminders scheduled automatically. Your team arrives to a filled morning and a written summary of every late-night conversation.
Can it work with the practice software we already use?
In most cases, yes. Standard calendar and messaging integrations are included; anything beyond that we build to order as a custom integration, quoted before we start.
What if a client insists on speaking to a human?
It hands over immediately and notifies your team, rather than looping the client through more questions. Escalation rules are yours to set — by keyword, by urgency, or by time of day.
Do we need technical staff to run it?
No. Setup, training and updates are handled by us. Your team gets a simple dashboard showing calls answered, appointments booked, and enquiries recovered.
Still deciding? Book a demo and ask it yourself.